Learn languages with native and certified teachers
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FAQ
How-to's
How to buy my lessons?
- 1. Log in to your account (or register if you are new),
- 2. Click on "BUY LESSONS" (top left of your screen),
- 3. Choose the learning language and follow the steps
How to book a lesson?
- 1. Log in to your account using your credentials (email / password),
- 2. Click on "BOOK A LESSON" (top left of your screen),
- 3. Choose a teacher and click on "Check availability" (on profile),
- 4. Click on one of the “Available” slots (light blue) in the calendar,
- 5. Validate your booking by clicking on "Confirm" and voilà!
How to cancel a lesson?
- 1. Log in to your student account using your credentials,
- 2. Click on the "My planning" tab in your student account,
- 3. Click on the booking (light green slot) you wish to cancel,
- 4. Click on "Confirm cancellation" to validate
Note: If you can cancel less than 12 hours before the start of your lesson, the cancellation will result in the loss of the lesson.
Teachers
Who are our teachers?
Our teachers are carefully selected according to strict criteria regarding their linguistic and educational skills and their ability to teach online. Each teacher:
- - teaches their mother tongue,
- - has a foreign-language Teaching Diploma or long-standing teaching experience,
- - is passionate, pays attention to the student's needs in order to adapt their teaching
Can I have several teachers?
Yes. Our approach to language learning is based on flexibility. As a result, we offer you the possibility to learn from multiple teachers depending on your availability and educational needs. As an example, you can take lessons early in the morning with Elizabeth based in Australia and evening classes with Ian from Canada.
General
What are the technical requirements?
To take lessons by videoconference, you need a high-speed Internet connection (1 mbps up and down) and a webcam. Using a microphone headset ensures optimal quality of communication.
SYSTEM REQUIREMENTS
Supported Platforms: Windows (7, 8, 10) and MacOS 10.6+
Supported Browsers: Latest stable versions of Google Chrome, Mozilla Firefox, Apple Safari, Microsoft EDGE or Opera.
In the event of non-compliance with these requirements, you may encounter inconveniences during your lesson for which we cannot be held responsible.
What are the payment methods available?
You can buy your lessons by credit card via our secure Caisse d'Épargne gateway or use your PayPal account.
Do my packs have an expiration date ?
Yes, the validity of your packs is limited in time. Beyond the expiration date, unused lessons will be lost.